Questions, answered.

Chip is the SimpleUP robot. He stands for the work your Simplets do: the drafting, chasing and reminding that happens overnight. Behind him are our AI tools and our Canadian team, who set everything up and look after it.

A Simplet: one job, done for your business every day, such as answering new enquiries or chasing overdue invoices. Chip runs it inside your tools, our team looks after it, and you decide what needs your OK. Our Terms of Service call each Simplet a Job.

No. Every Simplet is priced on its own. Start with one and add more when you see it working. If you want several Simplets together, we can package them for you.

After you pay, we contact you to set up your Simplets. Setup needs your help: access to the tools the Simplet uses, and the information we ask for. The work starts when setup is complete.

Not yet. Leave your email on that Simplet’s page and we will tell you the day it opens. Nothing is charged before then.

Please tell us. We will say honestly whether we can take it on, and what it costs. Bigger custom work, such as marketing, advertising or automation projects, is done under a separate agency agreement.

Each Simplet has a fixed limit for a fixed price, shown on its page under What’s included. If you need more, such as extra forms or more posts, we can build it out as a custom setup based on that Simplet, priced on its own. Please tell us.

Only if you say so. By default, replies, orders and reminders wait as drafts for your OK. For routine messages, like appointment reminders, you can let Chip send them on his own, and switch that off any time. Heads-ups to you about something urgent always go straight away.

In the Hub, our client portal, or in your email. You can approve, edit or discard each draft. Silence is never treated as approval.

Yes, if you choose. For some Simplets, such as appointment reminders, you can switch on automatic sending. It is off unless you switch it on for that Simplet, and you can switch it off at any time.

Drafts are written with AI, which can make mistakes, invent details or misread a situation. That is why every draft waits for you: read it before you approve it.

A live agent answers in real time, so it cannot wait for you on each reply. Instead, you approve its script and knowledge before launch and any change after. It says it is an AI system when asked, and passes people to a person when it should.

Canadian dollars. Prices do not include tax.

Tax is calculated at checkout from the province in your billing address and added to the price. Our GST/HST registration number is 809443641RT0001.

Either. You choose monthly or yearly billing for your whole plan at checkout. A yearly plan is billed in advance at the yearly price shown on each Simplet.

A one-time charge to set up a monthly Simplet, shown on its page. Setup fees and one-time Simplets are charged once, on your first invoice. Setup fees apply to yearly plans too.

By card, through Stripe. Stripe emails your receipts, and you can update your card or see invoices on your billing page.

We give at least 30 days’ notice by email before a price goes up. The new price applies from your next renewal after the notice ends, and you can cancel before then.

Stripe tries your card again over the following days and we email you. If it is still unpaid 7 days after it was due, we pause your Simplets until it is paid.

Yes, any Simplet or your whole plan, in any month. There is no cancellation fee and no minimum term. Cancel from your billing page or by replying to any email from us. It takes effect at the end of the period you have already paid for.

No. When you cancel a monthly plan, your Simplets keep running to the end of the month you paid for, and you are not charged again.

If you cancel within 14 days of paying, and before your setup call, we refund the setup fee in full. Once setup work has started, it is not refundable.

We refund the unused months: the yearly price you paid, minus the monthly price for each month or part of a month you used. The details are in our Refunds and Cancellation Policy.

Tell us within 14 days of delivery if it does not match the Simplet’s description, and we will fix it. The rounds of changes shown on the Simplet’s page are included.

In the tools you already use. Chip works inside them; he does not move your customer list somewhere new.

You do. We use it only to provide the services to you, and we do not use it to train our own AI models. Our Privacy Policy lists who helps us and where data is stored.

Yes. Ask for an export within 30 days after your last Simplet ends. After that we delete it, except what the law requires us to keep. Data in your own accounts, such as your SimpleUP CRM or Google accounts, stays there.

Most Simplets work with your email, calendar and website forms on their own. A few, like keeping your customer list up to date, need a CRM, and we can set that up too.

SimpleUP CRM, Google Business Profile, Google and Microsoft email and calendars, and Facebook and Instagram, depending on the Simplet. Each Simplet’s page lists what it connects to.

No, and be wary of anyone who does. We make sure assistants can find your site, read it and get your facts right. What they recommend is up to them. More about Show up in Google and AI answers

No. The fixes work on any website. Whoever looks after yours can put them in. More about Show up in Google and AI answers

Google Calendar, Microsoft 365 and the calendar in SimpleUP CRM. If your bookings live in practice or shop software, tell us in your setup form and we'll check the connection before we start. More about Bookings, reminders and rebooking

You approve the wording once during setup. After that, reminders and confirmations go out on their own, because they only repeat what's already booked. More about Bookings, reminders and rebooking

No. It's researched each month from public sources, for your business only, and every row says where its facts came from. More about Find customers who fit

It works best when your customers are other businesses: offices, property managers, clinics or builders. For homeowners, reviews and showing up in AI answers usually bring more. More about Find customers who fit

No. Each nudge waits for your OK. Approving the whole list takes one tap, but the tap is always yours. More about Follow-ups that never stop

Three short notes over a week, each about their own job, reads as good service. The moment they answer, or say no thanks, it stops. More about Follow-ups that never stop

Up to 5 are included. Most start with two or three: intake, an order or request form, and a feedback survey. Need more? Extra forms can be added as a custom build, priced on their own. More about Forms, intake and surveys

Yes. Photos of a job, an insurance card or a document attach to their record. More about Forms, intake and surveys

You post it, so the listing stays in your name and under your control. We tell you where it's worth posting for this role. More about Job posts that attract the right people

Not this job. Screening applicants is a separate Simplet we're building now. More about Job posts that attract the right people

No. It sits beside it. Link to it from ads, posts, emails or a QR code on a sign. More about Landing pages and mini-sites

Yes, through a form that lands in SimpleUP CRM. If you want to take payment on the page, tell us in your setup form and we will quote it. More about Landing pages and mini-sites

Most businesses have more than they think: past customers in their booking or accounting system. During setup we check which of them agreed to hear from you. More about Newsletters people open

Once a month by default. You can add a special issue for a launch or a holiday. More about Newsletters people open

Your price list, past quotes and past invoices. It never makes up a rate. If there's nothing comparable, it leaves the line for you to fill in. More about Quotes that close

No. If you have one, it uses yours. If you don't, we set one up with you and it becomes your standard. More about Quotes that close

Either. You can pay for the whole network or pass the cost on to each rep. More about Websites for your reps and dealers

Yes: their photo, phone, email and area. Products, prices and branding stay under your control. More about Websites for your reps and dealers

Yes. What Google doesn't allow is paying for reviews or asking only happy customers. Here everyone gets the same link, and unhappy customers are simply also offered a way to reach you. More about Get more 5-star reviews

Not this job. Review replies in your voice are a separate Simplet we're building now. More about Get more 5-star reviews

Your own photos work best, and a quick phone shot is fine. If you're short, it suggests what to snap this week. More about A month of posts in an afternoon

Facebook and Instagram. If you also want LinkedIn or your Google profile, tell us in your setup form and we will quote it as a custom add-on. More about A month of posts in an afternoon